MEMBERSHIP & LOYALTY LOYALTY & MEMBERSHIP
Loyalty & Membership
Turn every guest into a member. Reward loyalty. Drive repeat stays.
12,548
Total Members
18% vs last year
642
New Members
28% this month
4,980
Repeat Guests
22% vs last year
LKR 732.0M
Member Revenue
26% vs last year
Membership Growth
Total MembersNew Members
Member Tier Distribution
12,548Members
- 25%Elite3,137
- 35%Gold4,392
- 30%Silver3,764
- 10%Classic1,255
Member vs Non-Member Revenue
Members62%
Non-Members38%
Repeat Stay Rate
68%
Members vs 28% non-members
Guest at Front Desk
Amit Sharma
Room 408 · 3 Nights · 24 – 27 Oct
1 · Check
Existing member
2 · Create membership
Using booking details
3 · Assign tier
& member ID
4 · Send membership
Email / WhatsApp
Takes less than 10 seconds
Member List
NameMember IDTierStaysSpend
Priya MehtaElite Member
UNB000123 · Joined 12 Mar 2023
28
Total Stays
LKR 8.4M
Total Spend
3
Stays this year
LKR 1.6M
Spend this year
Member Benefits (Elite)
25% Best Available Rate
Complimentary Room Upgrade
Late Check-out
Exclusive Experiences
Recent Activity
Stayed 12 Oct 2026 · Deluxe Room